- 30 minutes
AI in Customer-Facing Operations
- Day
- Day 2, Wednesday 24 March 2027
- Time
- to CET
- Tracks
- Decision Intelligence, Generative & Agentic AI, Strategy & Value
What this session covers
- How AI was deployed in service, sales or marketing, and why that workflow was chosen.
- What changed compared with the previous process, accounting for implementation costs and ongoing human effort.
- Where automation fell short and how the organisation decided when people should take over.
More sessions on day 2
- 09:00AI and Agent Observability: Tracing Failures in Production
- 09:30Evaluating AI in Production: Reliability, Groundedness and Release Decisions
- 10:00Panel Discussion: Governing AI Agents That Take Actions: Authority, Approval and Accountability
- 11:00Fireside Chat: When an AI System Must Be Stopped: Incident Response, Rollback and Recovery
- 11:30Conversational BI and Decision Intelligence: Where AI Improves Analytics
- 13:30Scaling Self-Service BI: Governance, Access and Adoption
- 14:00Predictive and Prescriptive Analytics: Turning Forecasts Into Business Decisions
- 14:30Redesigning Work for AI: Roles, Skills and Accountability
Ready to join
Business Intelligence and Analytics Summit 2027
Early bird pricing ends Nov 20, 5:00 PM. Register before then to save up to 50% on your ticket.
- Leadership, Value & AI Economics
- Modern Data Foundations
- Generative & Agentic AI
- Modern BI & Decision Intelligence
- Governance, Risk & Regulation
- AI Infrastructure & Sovereignty